This overnight Patient Experience Representative will be responsible for • Patient Encounter Management: • Providing positive and effective customer service that supports unit operations • Collaborating with referring providers and practices • Obtaining required authorizations to compile patient and staff schedules • Scheduling patients and supporting the patient encounter • Administrative: • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services • Providing routine clerical support as needed To qualify, you must have: • A high school level of education, Bachelor's Degree preferred • Prior customer service or administrative experience preferred • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations • The ability to work with diverse internal and external constituencies Schedule: 11:00pm-8:00am Every other Fri/Sat + Holidays Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork